Matt Fourie speaking at itSMF Conference

Thinking Dimensions CEO and Managing Director of ITRCA Practice, Matt Fourie (See Matt's Profile) will be speaking at itSMF Conference in Singapore on March 16th 2012 : "HARDWARE, SOFTWARE UPGRADES…WHAT ABOUT A PEOPLE UPGRADE IN IT ROOT CAUSE ANALYSIS?"

This session will concentrate on how IT Root Cause Analysis practices can impact the following bottom line metrics;
• Improved security
• Reduced operating costs without cutting overheads
• Improved service availability in all critical systems

Matt will cover the simple but powerful practice of how to ask the right questions from the right information sources to reduce incident investigation cycles drastically. He believes that ITRCA is the “best kept secret” in IT that could help the CIO to reduce costs while improving service availability.

Matt will use a client case to demonstrate the easy and critical steps that could be taken to introduce a phenomenal performance improvement in any IT practice.

Thinking Dimensions are Winners of the 2011 itSMF Australia “Innovation of the Year Award” for Incident Investigation.